Customer Service Representative Interview Questions

Practice customer service representative interview questions on conflict resolution, communication, and problem-solving.

Top 10 Customer Service Representative Interview Questions

1. How do you handle an angry customer?
2. Describe a time you went above and beyond for a customer.
3. How do you prioritize multiple customer requests?
4. What is your approach to handling complaints?
5. How do you stay positive during difficult interactions?
6. Describe your experience with customer service software.
7. How do you upsell or cross-sell to customers?
8. What do you do when you don't know the answer to a customer's question?
9. How do you measure customer satisfaction?
10. Describe how you handle high call volumes.

Tips for Your Customer Service Representative Interview

• Show empathy and patience in your examples
• Prepare STAR-method stories about customer interactions
• Know the company's products and common customer issues
• Demonstrate strong communication skills

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